Canada Maintenance: Quality and Safety Procedures
At Canada Maintenance, we understand the importance of maintaining high-quality cleaning services through formal quality control procedures. Our comprehensive systems ensure employee competence, equipment reliability, and the suitability of supplies and chemicals for each specific cleaning task.
Quality Control Procedures
Our commitment to delivering exceptional cleaning services in Ottawa is supported by our rigorous quality control measures:
- Regular Inspections: Our supervisors conduct both regular and random quality inspections to maintain high service standards. These inspections are recorded to provide feedback to cleaners and ensure consistent service delivery.
- Client Feedback: We provide a cleaning logbook at each facility, allowing clients to give written feedback and make special requests at any time, ensuring that we continually meet and exceed expectations.
Quality Control Supervision
To maintain your location in pristine condition, we implement the following supervisory structure:
- Working Supervisor or Foreperson: Each client facility is assigned a dedicated supervisor who oversees cleaning operations and reports any issues to both the customer and their superior.
- Area Supervisor: Regular visits by an Area Supervisor ensure seamless communication with your organization’s designated contact. This supervisor is responsible for customer satisfaction and managing backup personnel in case of illness or emergencies.
- Account Representative: Responsible for contract administration, the Account Representative is available to address any questions or concerns you may have regarding our services.
Commitment to Safety
Canada Maintenance prioritizes safety in all our cleaning services to protect both our janitorial staff and clients. We recognize the potential hazards faced by janitorial workers, including physical, chemical, and infectious risks, and take proactive measures to mitigate these dangers.
Employee Safety Training
- Comprehensive Training: Our workers receive extensive training to prevent physical hazards such as slips, falls, ergonomic injuries, machine accidents, and radiation exposure.
- Infection Control: We emphasize thorough hand-washing as the most basic form of protection and ensure our staff is familiar with infection control procedures and personnel.
Chemical Safety
- Less Toxic Products: We minimize chemical hazards by using less toxic cleaning products and ensure that janitors wear appropriate protective gear, such as gloves and goggles.
- Fresh Air Supply: Work areas are supplied with fresh air to reduce respiratory risks.
- Proper Handling: Workers are trained in chemical handling to prevent eye and skin injuries, respiratory irritation, and spills. Training includes chemical hazard communication, Material Safety Data Sheet (MSDS) interpretation, and precautions against mixing incompatible chemicals (e.g., bleach and ammonia).
- Ergonomic Precautions: Our janitors are instructed in proper lifting techniques and ergonomic practices to avoid injuries.
- Specialized Healthcare Training: Additional training is provided for janitorial workers in healthcare facilities to ensure the highest standards of safety and cleanliness.
100% Satisfaction Guarantee
Canada Maintenance stands behind its commitment to excellence with a 100% Satisfaction Guarantee. We strive to provide unparalleled cleaning services in Ottawa and the National Capital Region, ensuring that your space is consistently clean, safe, and inviting.